​Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly neither be attributed to their commercial nor their independent professional activity:

 

A. Cancellation policy

 

RIGHT OF WITHDRAWAL

 

You have the right to withdraw from this contract within fourteen days without giving any reason.

 

The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you took possession of the last goods.

 

Deviating from this, in the case of a contract for the regular delivery of goods over a specified period of time, the cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you took possession of the first goods.

 

To exercise your right of withdrawal, you must inform us (FC Viktoria 1889 Berlin Frauen-Fußball GmbH, Krahmerstraße 15, 12207 Berlin) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory.

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To meet the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

CONSEQUENCES OF CANCELLATION

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If you withdraw from this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), immediately and at the latest within fourteen days from the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

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You must return or hand over the goods to us, FC Viktoria 1889 Berlin Frauen-Fußball GmbH, Krahmerstraße 15, 12207 Berlin, promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

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You will bear the direct cost of returning the goods.

 

You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

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EXCLUSION OR EARLY EXPIRATION OF THE RIGHT OF WITHDRAWAL

The right of withdrawal does not apply to consumers who are not members of a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.

 

GENERAL INFORMATION

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Please avoid damaging or contaminating the goods. Please send the goods back to us in their original packaging with all accessories and all packaging components. If necessary, use protective outer packaging. If you no longer have the original packaging, please use suitable packaging to ensure adequate protection against transport damage.

 

Please do not send the goods back to us freight collect.

 

Please note that the above points 1-2 are not a prerequisite for the effective exercise of the right of withdrawal.